Insights
Operational thinking, written down.
Warranty data, factory-to-PIM quality and ERP-adjacent automation: the themes we work on every week for premium manufacturers, in readable form.
Warranty as brand promise
Why premium manufacturers should treat warranty data as a customer experience asset, not a back-office artifact.
Read the featured insightAll insights
Pick the problem you are living with.
The 60 percent problem
A premium brand assumed its warranty numbers were complete. The systems said otherwise. What partial warranty coverage really costs, and how to close the gap.
Read insightModernization · 7 min readRescue vs rebuild: automation workflows
A practical decision framework for teams stuck between spreadsheet workarounds and a large platform replacement.
Read insightData quality · 6 min readFactory-to-PIM data quality
How to keep product, warranty and spare-parts records consistent when every factory sends data differently.
Read insightIntegration · 5 min readERP-adjacent automation
How to close the manual gaps around ERP without turning the ERP itself into a custom project.
Read insightProject triage
Bring the messy process. We will map the path to automation.
Share the workflow, systems and data sources. We turn it into a clear next step: rescue, integration, admin panel, or a fuller automation build.
Typical first audit
free · senior-led- System and file-flow map with named owners
- Automation opportunity score for each manual step
- Delivery plan, risk list and a fixed-scope next step
FAQ
Straight answers before the first call.
If yours is not here, write to tetiana.kermach@onix-systems.com. Replies within 1 business day.
Warranty data, serial number flows, factory file intake, PIM imports, spare-parts enrichment, service notifications and partner workflows around ERP/PIM/customer service systems.
Usually no. We build the automation and integration layer around existing systems first, then recommend deeper platform changes only when the audit proves they are necessary.
A focused process triage can start in days. A production automation build typically follows after the operating spec is agreed and real files are available for validation.
Yes. The Duscholux case included four factory flows with different formats plus an additional enrichment step for one factory.
You do. We structure documentation, data contracts and code so your team can operate and extend the workflow after launch.
The first build is typically a fixed-scope, fixed-price engagement. It covers discovery sessions, process documentation, validation and transformation rules, the automation flow, a simple admin interface, error reporting, notifications, integration with one agreed target system, testing and handover. Full ERP/PIM implementations, historical data migration, customer-facing portals and BI dashboards are scoped separately.
A named process owner, example input files, a short description of the current process, a list of stakeholders, and access to the systems in scope. Validation rules and acceptance criteria are then agreed together during discovery, before implementation starts.
No. Warranty is the beachhead because it is high-value and visible to customers, but the same pattern applies to other operational data flows between factories, systems and service teams.