For
CX Leaders
Align customer service, dealer support and product data so customers experience one confident brand.
A premium product needs a premium after-sales experience. We make warranty lookup and product identification fast, reliable and easy for customers, dealers and installers.
Common pain
- Customer journeys break after purchase.
- Dealers and installers receive inconsistent information.
- Long product lifecycles expose gaps in historical data.
Our approach
- Define service journeys around real data availability.
- Design portals and workflows for service, dealers and installers.
- Measure where data delays affect experience.
Outcomes
- Smoother post-purchase journeys
- Less friction for partners
- Better service experience metrics
Onix x Duscholux
Duscholux warranty data automation
Automated factory warranty and serial number data from four European factories into a PIM-ready operational pipeline.
Very precise and well documented. Documents were ready to be turned into code. AI support in development is the part that matters. An in-depth process design is key to achieve it.
Client-side project review, Duscholux
Services
The full stack, ready on day one.
Strategy, process design, engineering, QA and handover under one automation scope, with the same people carrying the workflow from messy file reality to production.
Warranty data automation
Turn factory-specific warranty exports into a governed pipeline that validates, transforms, enriches and publishes clean data to PIM, ERP and service teams.
- Factory file intake and format detection
- Warranty code and serial number validation
- Exception handling, approvals and notifications
ERP / PIM integration
Connect production data, product data and customer service workflows without forcing a heavy ERP customization project.
- PIM API integration and import orchestration
- ERP-safe middleware for legacy constraints
- Monitoring for failed imports and schema changes
Factory data validation
Validate files, fields, dates, warranty codes, serial ranges and enrichment dependencies before the data reaches downstream systems.
- Factory-specific validation profiles
- Audit trails for exceptions and corrections
- Data-quality reports for operational owners
Process design & documentation
Map the as-is workflow, define the to-be automation and produce documentation detailed enough to become the instruction set for implementation.
- As-is and to-be process maps
- Owner, trigger, edge-case and SLA definition
- AI-ready technical documentation
After-sales service portals
Create secure internal portals and admin panels for warranty lookup, file review, exception handling and operational control.
- Warranty lookup and service context
- Admin settings for recipients and rules
- Dealer or installer-friendly workflows
Dealer & installer workflows
Design lightweight partner workflows for serial verification, warranty registration, documentation lookup and issue escalation.
- Dealer and installer journey mapping
- Document and spare-parts lookup flows
- Structured escalation and feedback loops
Reading for this role
Background before the first call.
Warranty as brand promise
Why premium manufacturers should treat warranty data as a customer experience asset, not a back-office artifact.
Read insightData quality · 6 min readThe 60 percent problem
A premium brand assumed its warranty numbers were complete. The systems said otherwise. What partial warranty coverage really costs, and how to close the gap.
Read insightModernization · 7 min readRescue vs rebuild: automation workflows
A practical decision framework for teams stuck between spreadsheet workarounds and a large platform replacement.
Read insightProject triage
Bring the messy process. We will map the path to automation.
Share the workflow, systems and data sources. We turn it into a clear next step: rescue, integration, admin panel, or a fuller automation build.
Typical first audit
free · senior-led- System and file-flow map with named owners
- Automation opportunity score for each manual step
- Delivery plan, risk list and a fixed-scope next step