As-is and to-be process maps
result
Less ambiguity
Service
Process design & documentation
Map the as-is workflow, define the to-be automation and produce documentation detailed enough to become the instruction set for implementation.
What we solve
Precise process design before engineering starts.
Owner, trigger, edge-case and SLA definition
result
Faster build cycles
AI-ready technical documentation
result
A roadmap stakeholders can sign off
Deliverables
- Process map
- Data contract
- Acceptance criteria
- Implementation backlog
Outcomes
- Less ambiguity
- Faster build cycles
- A roadmap stakeholders can sign off
Common integrations
Factory filesCSV · XLSX · XML
PIM APIsproduct · warranty · media
ERP dataorders · serials · production
Service workflowsclaims · lookup · notifications
What you get
Four things, in one engagement.
As-is process map
The real flow with every manual step, workaround and bottleneck made visible and owned.
To-be specification
Triggers, owners, edge cases and SLAs for the automated flow, agreed with every stakeholder.
Data contracts
Field-level definitions of what moves between factories, ERP, PIM and service systems.
Acceptance criteria
Testable statements of done, so sign-off is a checklist instead of a negotiation.
Runs onProcess mapsRule tablesAPI contractsAcceptance testsRunbooksBacklogs
Where it sits
From factory export to service-ready record.
Every engagement plugs into the same governed pipeline. This service strengthens its part of the flow without breaking the rest.
Factory filesCSV · XLSX · API
Validaterules per factory
Enrichparts · manuals
PublishPIM · ERP API
Service-readylookup · alerts
Onix x Duscholux
Duscholux warranty data automation
Automated factory warranty and serial number data from four European factories into a PIM-ready operational pipeline.
4factory flows
0manual import steps
14days after production
40%estimated time reduction
Very precise and well documented. Documents were ready to be turned into code. AI support in development is the part that matters. An in-depth process design is key to achieve it.
Client-side project review, Duscholux
Azure Logic AppsAzure App ServiceNext.js admin panelPIM APIEmail notificationsSharePoint / OneDrive
How we deliver
A delivery process designed for messy operational data.
Diagnosis first, scoped delivery second, measurable operation third. That order keeps automation precise instead of decorative.
Process triage
Identify systems, owners, file flows, exceptions and the business cost of manual work.
Operating spec
Define data contracts, validation rules, enrichment logic, roles and acceptance criteria.
Automation build
Implement the workflow layer, integrations, admin panel and notifications.
Real-data validation
Test with actual factory exports, edge cases and stakeholder reviews.
Operate and expand
Monitor results, improve quality and scale the pattern to more factories and processes.
Service FAQ
Asked on the first call.
More general questions live in the full FAQ.
Because AI-supported development is only fast when the rules are explicit. A rule clarified in documentation costs minutes; the same rule discovered mid-build costs weeks.
Living documents your team keeps after the project: process maps, rule tables, API contracts and acceptance criteria, not a static PDF nobody reopens.
Other services
The rest of the stack.
1
After-sales service portals
Create secure internal portals and admin panels for warranty lookup, file review, exception handling and operational control.
- Warranty lookup and service context
- Admin settings for recipients and rules
- Dealer or installer-friendly workflows
1 · source of operational truthFull breakdown: After-sales service portals
B2B
Dealer & installer workflows
Design lightweight partner workflows for serial verification, warranty registration, documentation lookup and issue escalation.
- Dealer and installer journey mapping
- Document and spare-parts lookup flows
- Structured escalation and feedback loops
B2B · partner enablementFull breakdown: Dealer & installer workflows
+
Spare parts data enrichment
Enrich warranty and product records with spare-parts, wire-parts, manuals and lifecycle data so service teams can answer faster.
- Parts file matching and enrichment rules
- Manual and lifecycle metadata links
- Product-family and factory-specific logic
+ · context added to every recordFull breakdown: Spare parts data enrichment
Project triage
Bring the messy process. We will map the path to automation.
Share the workflow, systems and data sources. We turn it into a clear next step: rescue, integration, admin panel, or a fuller automation build.
Reply within 1 business dayNDA-friendly reviewFixed scope before code
Typical first audit
free · senior-led- System and file-flow map with named owners
- Automation opportunity score for each manual step
- Delivery plan, risk list and a fixed-scope next step