Warranty lookup and service context
result
Less back-and-forth
Service
After-sales service portals
Create secure internal portals and admin panels for warranty lookup, file review, exception handling and operational control.
What we solve
Self-service data surfaces for support, dealers and installers.
Admin settings for recipients and rules
result
Faster claims resolution
Dealer or installer-friendly workflows
result
More transparent operations
Deliverables
- Next.js admin panel
- Role-based access model
- Search and review workflows
- Support-friendly UI
Outcomes
- Less back-and-forth
- Faster claims resolution
- More transparent operations
Common integrations
Factory filesCSV · XLSX · XML
PIM APIsproduct · warranty · media
ERP dataorders · serials · production
Service workflowsclaims · lookup · notifications
What you get
Four things, in one engagement.
Warranty lookup
Agents find a product by warranty or serial code in seconds, with parts and manuals attached.
Admin settings
Recipients, rules and special files are managed by operational owners, not by developers.
File review queue
Incoming factory files, their status and their errors are visible in one place.
Role-based access
Support, admins and dealers each see exactly what their role needs, nothing more.
Runs onNext.jsRole-based authSearchPIM APIService desk toolsAzure
Where it sits
From factory export to service-ready record.
Every engagement plugs into the same governed pipeline. This service strengthens its part of the flow without breaking the rest.
Factory filesCSV · XLSX · API
Validaterules per factory
Enrichparts · manuals
PublishPIM · ERP API
Service-readylookup · alerts
Onix x Duscholux
Duscholux warranty data automation
Automated factory warranty and serial number data from four European factories into a PIM-ready operational pipeline.
4factory flows
0manual import steps
14days after production
40%estimated time reduction
Very precise and well documented. Documents were ready to be turned into code. AI support in development is the part that matters. An in-depth process design is key to achieve it.
Client-side project review, Duscholux
Azure Logic AppsAzure App ServiceNext.js admin panelPIM APIEmail notificationsSharePoint / OneDrive
How we deliver
A delivery process designed for messy operational data.
Diagnosis first, scoped delivery second, measurable operation third. That order keeps automation precise instead of decorative.
Process triage
Identify systems, owners, file flows, exceptions and the business cost of manual work.
Operating spec
Define data contracts, validation rules, enrichment logic, roles and acceptance criteria.
Automation build
Implement the workflow layer, integrations, admin panel and notifications.
Real-data validation
Test with actual factory exports, edge cases and stakeholder reviews.
Operate and expand
Monitor results, improve quality and scale the pattern to more factories and processes.
Service FAQ
Asked on the first call.
More general questions live in the full FAQ.
It starts as an internal and dealer-facing surface, which is where the daily pain lives. A public self-service portal is a separate, later scope once the data underneath is trustworthy.
Seconds, against synced records. The goal is first-contact resolution instead of a callback after a manual search across systems.
Other services
The rest of the stack.
B2B
Dealer & installer workflows
Design lightweight partner workflows for serial verification, warranty registration, documentation lookup and issue escalation.
- Dealer and installer journey mapping
- Document and spare-parts lookup flows
- Structured escalation and feedback loops
B2B · partner enablementFull breakdown: Dealer & installer workflows
+
Spare parts data enrichment
Enrich warranty and product records with spare-parts, wire-parts, manuals and lifecycle data so service teams can answer faster.
- Parts file matching and enrichment rules
- Manual and lifecycle metadata links
- Product-family and factory-specific logic
+ · context added to every recordFull breakdown: Spare parts data enrichment
2-8
Legacy workflow modernization
Modernize fragile file, email and SharePoint flows without waiting for a full enterprise platform replacement.
- Legacy flow audit and risk scoring
- SharePoint, OneDrive and email workflow upgrades
- Incremental migration around existing systems
2-8 · week rescue startsFull breakdown: Legacy workflow modernization
Project triage
Bring the messy process. We will map the path to automation.
Share the workflow, systems and data sources. We turn it into a clear next step: rescue, integration, admin panel, or a fuller automation build.
Reply within 1 business dayNDA-friendly reviewFixed scope before code
Typical first audit
free · senior-led- System and file-flow map with named owners
- Automation opportunity score for each manual step
- Delivery plan, risk list and a fixed-scope next step