Service

Spare parts data enrichment

Enrich warranty and product records with spare-parts, wire-parts, manuals and lifecycle data so service teams can answer faster.

What we solve

Connect warranty records with the parts and manuals teams need.

01 · we handle

Parts file matching and enrichment rules

result

Richer service context

02 · we handle

Manual and lifecycle metadata links

result

Fewer missing-part questions

03 · we handle

Product-family and factory-specific logic

result

Better lifecycle support

Deliverables

  • Enrichment model
  • Matching rules
  • Data lineage view
  • Quality checks

Outcomes

  • Richer service context
  • Fewer missing-part questions
  • Better lifecycle support

Common integrations

Factory filesCSV · XLSX · XML
PIM APIsproduct · warranty · media
ERP dataorders · serials · production
Service workflowsclaims · lookup · notifications

What you get

Four things, in one engagement.

01

Parts matching

Warranty and serial records linked to the exact spare parts that fit that product variant.

02

Wire-parts merge

Special enrichment files merge predictably, the way the Spain flow works in the Duscholux case.

03

Manual links

Manuals and installation instructions attached at the record level, ready for service teams.

04

Lifecycle metadata

Production dates, product families and successor models kept with every record.

Runs onPIMParts catalogsMatching rulesManuals databaseCSV mergeAPIs

Where it sits

From factory export to service-ready record.

Every engagement plugs into the same governed pipeline. This service strengthens its part of the flow without breaking the rest.

Factory filesCSV · XLSX · API
Validaterules per factory
Enrichparts · manuals
PublishPIM · ERP API
Service-readylookup · alerts

Onix x Duscholux

Duscholux warranty data automation

Automated factory warranty and serial number data from four European factories into a PIM-ready operational pipeline.

4factory flows
0manual import steps
14days after production
40%estimated time reduction

Very precise and well documented. Documents were ready to be turned into code. AI support in development is the part that matters. An in-depth process design is key to achieve it.

Client-side project review, Duscholux
Azure Logic AppsAzure App ServiceNext.js admin panelPIM APIEmail notificationsSharePoint / OneDrive

How we deliver

A delivery process designed for messy operational data.

Diagnosis first, scoped delivery second, measurable operation third. That order keeps automation precise instead of decorative.

01

Process triage

Identify systems, owners, file flows, exceptions and the business cost of manual work.

02

Operating spec

Define data contracts, validation rules, enrichment logic, roles and acceptance criteria.

03

Automation build

Implement the workflow layer, integrations, admin panel and notifications.

04

Real-data validation

Test with actual factory exports, edge cases and stakeholder reviews.

05

Operate and expand

Monitor results, improve quality and scale the pattern to more factories and processes.

Service FAQ

Asked on the first call.

More general questions live in the full FAQ.

No. Enrichment flags the gaps explicitly instead of guessing, so the catalog improves with evidence of what service actually needs first.

PIM stays the source of truth. The layer connects and enriches; it never forks the catalog into a second system that drifts.

Project triage

Bring the messy process. We will map the path to automation.

Share the workflow, systems and data sources. We turn it into a clear next step: rescue, integration, admin panel, or a fuller automation build.

Reply within 1 business dayNDA-friendly reviewFixed scope before code

Typical first audit

free · senior-led
  • System and file-flow map with named owners
  • Automation opportunity score for each manual step
  • Delivery plan, risk list and a fixed-scope next step
Start project triage