Services
Automation services for warranty, ERP, PIM and after-sales operations.
A focused service architecture for the operational workflows premium manufacturers actually need to make reliable.
Services
The full stack, ready on day one.
Strategy, process design, engineering, QA and handover under one automation scope, with the same people carrying the workflow from messy file reality to production.
Warranty data automation
Turn factory-specific warranty exports into a governed pipeline that validates, transforms, enriches and publishes clean data to PIM, ERP and service teams.
- Factory file intake and format detection
- Warranty code and serial number validation
- Exception handling, approvals and notifications
ERP / PIM integration
Connect production data, product data and customer service workflows without forcing a heavy ERP customization project.
- PIM API integration and import orchestration
- ERP-safe middleware for legacy constraints
- Monitoring for failed imports and schema changes
Factory data validation
Validate files, fields, dates, warranty codes, serial ranges and enrichment dependencies before the data reaches downstream systems.
- Factory-specific validation profiles
- Audit trails for exceptions and corrections
- Data-quality reports for operational owners
Process design & documentation
Map the as-is workflow, define the to-be automation and produce documentation detailed enough to become the instruction set for implementation.
- As-is and to-be process maps
- Owner, trigger, edge-case and SLA definition
- AI-ready technical documentation
After-sales service portals
Create secure internal portals and admin panels for warranty lookup, file review, exception handling and operational control.
- Warranty lookup and service context
- Admin settings for recipients and rules
- Dealer or installer-friendly workflows
Dealer & installer workflows
Design lightweight partner workflows for serial verification, warranty registration, documentation lookup and issue escalation.
- Dealer and installer journey mapping
- Document and spare-parts lookup flows
- Structured escalation and feedback loops
Spare parts data enrichment
Enrich warranty and product records with spare-parts, wire-parts, manuals and lifecycle data so service teams can answer faster.
- Parts file matching and enrichment rules
- Manual and lifecycle metadata links
- Product-family and factory-specific logic
Legacy workflow modernization
Modernize fragile file, email and SharePoint flows without waiting for a full enterprise platform replacement.
- Legacy flow audit and risk scoring
- SharePoint, OneDrive and email workflow upgrades
- Incremental migration around existing systems
Analytics & AI for operations
Add operational analytics, anomaly detection and AI-supported development workflows on top of trusted manufacturing data.
- Process dashboards and SLA tracking
- Anomaly detection for files and imports
- AI-supported documentation-to-code delivery
Project triage
Bring the messy process. We will map the path to automation.
Share the workflow, systems and data sources. We turn it into a clear next step: rescue, integration, admin panel, or a fuller automation build.
Typical first audit
free · senior-led- System and file-flow map with named owners
- Automation opportunity score for each manual step
- Delivery plan, risk list and a fixed-scope next step
FAQ
Straight answers before the first call.
If yours is not here, write to tetiana.kermach@onix-systems.com. Replies within 1 business day.
Warranty data, serial number flows, factory file intake, PIM imports, spare-parts enrichment, service notifications and partner workflows around ERP/PIM/customer service systems.
Usually no. We build the automation and integration layer around existing systems first, then recommend deeper platform changes only when the audit proves they are necessary.
A focused process triage can start in days. A production automation build typically follows after the operating spec is agreed and real files are available for validation.
Yes. The Duscholux case included four factory flows with different formats plus an additional enrichment step for one factory.
You do. We structure documentation, data contracts and code so your team can operate and extend the workflow after launch.
The first build is typically a fixed-scope, fixed-price engagement. It covers discovery sessions, process documentation, validation and transformation rules, the automation flow, a simple admin interface, error reporting, notifications, integration with one agreed target system, testing and handover. Full ERP/PIM implementations, historical data migration, customer-facing portals and BI dashboards are scoped separately.
A named process owner, example input files, a short description of the current process, a list of stakeholders, and access to the systems in scope. Validation rules and acceptance criteria are then agreed together during discovery, before implementation starts.
No. Warranty is the beachhead because it is high-value and visible to customers, but the same pattern applies to other operational data flows between factories, systems and service teams.