Dealer and installer journey mapping
result
Better partner experience
Service
Dealer & installer workflows
Design lightweight partner workflows for serial verification, warranty registration, documentation lookup and issue escalation.
What we solve
Operational flows for the partners closest to the customer.
Document and spare-parts lookup flows
result
Fewer incomplete claims
Structured escalation and feedback loops
result
More consistent brand service
Deliverables
- Partner workflow map
- Portal or embedded workflow
- Access and permissions model
- Analytics events
Outcomes
- Better partner experience
- Fewer incomplete claims
- More consistent brand service
Common integrations
Factory filesCSV · XLSX · XML
PIM APIsproduct · warranty · media
ERP dataorders · serials · production
Service workflowsclaims · lookup · notifications
What you get
Four things, in one engagement.
Serial verification
Dealers and installers confirm a product and its warranty state on site, without calling support.
Registration flows
Warranty registration that fits partner habits: minimal fields, mobile-friendly, no training needed.
Document lookup
Manuals and installation instructions attached to the exact product variant, not a generic list.
Escalation paths
Structured issue reporting that lands with the right team and carries full product context.
Runs onPartner portalsQR / serial capturePIM dataNotificationsAnalytics eventsAPIs
Where it sits
From factory export to service-ready record.
Every engagement plugs into the same governed pipeline. This service strengthens its part of the flow without breaking the rest.
Factory filesCSV · XLSX · API
Validaterules per factory
Enrichparts · manuals
PublishPIM · ERP API
Service-readylookup · alerts
Who feels this first
Built for these teams.
Onix x Duscholux
Duscholux warranty data automation
Automated factory warranty and serial number data from four European factories into a PIM-ready operational pipeline.
4factory flows
0manual import steps
14days after production
40%estimated time reduction
Very precise and well documented. Documents were ready to be turned into code. AI support in development is the part that matters. An in-depth process design is key to achieve it.
Client-side project review, Duscholux
Azure Logic AppsAzure App ServiceNext.js admin panelPIM APIEmail notificationsSharePoint / OneDrive
How we deliver
A delivery process designed for messy operational data.
Diagnosis first, scoped delivery second, measurable operation third. That order keeps automation precise instead of decorative.
Process triage
Identify systems, owners, file flows, exceptions and the business cost of manual work.
Operating spec
Define data contracts, validation rules, enrichment logic, roles and acceptance criteria.
Automation build
Implement the workflow layer, integrations, admin panel and notifications.
Real-data validation
Test with actual factory exports, edge cases and stakeholder reviews.
Operate and expand
Monitor results, improve quality and scale the pattern to more factories and processes.
Service FAQ
Asked on the first call.
More general questions live in the full FAQ.
Adoption is designed in: flows stay inside partner habits, ask for the minimum, and give something back immediately, like instant warranty confirmation and the right manual.
Yes. The workflows are embeddable, so partners keep one front door while the warranty logic and data flow stay governed underneath.
Other services
The rest of the stack.
+
Spare parts data enrichment
Enrich warranty and product records with spare-parts, wire-parts, manuals and lifecycle data so service teams can answer faster.
- Parts file matching and enrichment rules
- Manual and lifecycle metadata links
- Product-family and factory-specific logic
+ · context added to every recordFull breakdown: Spare parts data enrichment
2-8
Legacy workflow modernization
Modernize fragile file, email and SharePoint flows without waiting for a full enterprise platform replacement.
- Legacy flow audit and risk scoring
- SharePoint, OneDrive and email workflow upgrades
- Incremental migration around existing systems
2-8 · week rescue startsFull breakdown: Legacy workflow modernization
AI
Analytics & AI for operations
Add operational analytics, anomaly detection and AI-supported development workflows on top of trusted manufacturing data.
- Process dashboards and SLA tracking
- Anomaly detection for files and imports
- AI-supported documentation-to-code delivery
AI · support where it mattersFull breakdown: Analytics & AI for operations
Project triage
Bring the messy process. We will map the path to automation.
Share the workflow, systems and data sources. We turn it into a clear next step: rescue, integration, admin panel, or a fuller automation build.
Reply within 1 business dayNDA-friendly reviewFixed scope before code
Typical first audit
free · senior-led- System and file-flow map with named owners
- Automation opportunity score for each manual step
- Delivery plan, risk list and a fixed-scope next step